Exchange:

• Timing: we have a 10 days Exchange Policy, since the day item was received.
• To be eligible for an exchange, goods must be unused, undamaged and accompanied by proof of purchase and all the clothing tags.
• Exchange or return is NOT applicable for customized garments. 
• For exchange, please submit your request here.
• After submitting your exchange request - we will send an online invoice to pay for the shipping fees to your registered email address. 
• Once the invoice has been paid - the team will create shipping labels and assign a courier to pick up the exchange items from you. 
• Once the exchange item has been received to our warehouse - we will inspect the items within 1-3 working days and ship the new item. 
• The new shipment will be shipped within 1-8 working days since most of our garments are made to order. 
• Please note that customers are responsible for shipping costs of returned items.
• Exchange fee within UAE is AED 29. International exchange fees have to be confirmed with our Customer Care team.

Returns:

• We offer a 7 days Return policy. 
• If you receive an incorrect item or an item that is damaged, email us at gozzcollection@gmail.com. Please send a photo of the damaged item if applicable. You have 48 hours after the purchase to exchange or get a refund on defective items. After 48 hours we will not be able to replace the damaged item. 
• If the product is fine but you've changed your mind, we can offer store credit on all items or full refund on full priced items.
• To be eligible for refund - goods must be unused, undamaged and accompanied by proof of purchase and all the clothing tags.
• Return and refund is not applicable for discounted/sale items at 20% or above. Products purchased during sale events will be refunded through store credit only.
• No refund for items purchased during Black Friday, Cyber Monday & other Big sales.
• No exchange or refund applies for customized items.
• IMPORTANT: some of our garments are "made-to-order" and we only issue store credit for those items (you may check the Product description to see if your item is "made-to-order"
• Refund fee with our courier is AED 35 within UAE, international fees can be requested via email. We will create the return from our side and the return fee will be deducted from the total refund amount. 
• The original order shipping fees are not refunded. 
• For international returns - we are not responsible for any custom duties & fees related to the shipment. 
• Cash on delivery returns will be only refunded via store credit only.
• If you wish to use our own courier, please let us know and we will issue a refund once your package is received. 

Process time for refunds:

• Please allow 10 working days from when your return is tracked as delivered back to our UAE warehouse for us to issue you with your refund. 

If you placed an order by mistake - we can help you out. During our working hours only (9-7 PM GST time), you have up to 30 minutes from the time you click 'Submit Order' to cancel it. You may send us an email .

All the order cancelation requests that are not requested within the first 30 minutes will be rejected by the Customer Service team.

For any cancelations - we will hold 2% out of the total purchase amount (this amount is charged to us by our payment processor).

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards and Apple Pay. 
• Cash on Delivery is available only for UAE customers , Dubai, Abu Dhabi, Al Ain, RAK, Fujairah.
• Tabby 4 interest free installment payment method available for customers in the UAE, KSA and Bahrain.

We ship internationally. Our trusted couriers currently are Aramex and DHL.

All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions. Usually, we pay 35% of the garment cost to our in-house tailors, the rest of the costs include materials, warehouse rentals & maintenance fees, other employees salaries & marketing.